Eastwood City – Senior Reporting Analyst
Jobs and Careers at Tech Mahindra Ltd.

Eastwood City – Senior Reporting Analyst

Tech Mahindra Ltd.
Local
1 month ago
Local
Jobs and Careers at Tech Mahindra Ltd.
Tech Mahindra Ltd. is hiring a
Posted 1 month ago
Apply before October 13, 2022

Job Description

JOB SUMMARY:

  • This position will be responsible for the development, enhancement, and management of the contact center reporting.

ESSENTIAL DUTIES:

  • Creation and maintenance of reports, dashboards and presentations related to contact center KPI’s and operations
  • Analyzes call center key performance indicators (KPIs) and creatively generates reports by anticipating customer needs.
  • Builds models using data visualization tools to provide root cause analysis as well as tools to help drive business decisions and insights on data to improve work efficiency
  • Gathers reporting requirements and produces custom reports and dashboards as needed by internal teams as well as clients
  • Provide inputs for monthly and quarterly business reviews for stakeholders by collecting, analyzing, summarizing data to drive continuous improvement
  • Solid analytical and reasoning abilities, including high level of strategic thinking and ability to articulate strategy through the analysis of data and presentation to all levels of the business.
  • Expert in translating metrics and reporting concepts to all levels of the organization.
  • Perform other duties as assigned

QUALIFICATIONS:

  • Strategic mindset with a demonstrated aptitude for understanding the business, working with data, and solving problems creatively
  • Advanced experience with Excel
  • Develop, manage, evaluate, and evolve a suite of reports & dashboards and other executive reporting through excel or other reporting tools
  • Drive process improvements and reporting simplification
  • Partner with Business teams to understand their analytics needs and look for opportunities to enhance our product offering
  • Perform ad hoc analyses and special projects as assigned
  • Maintain efficient QA processes to ensure the accuracy and quality of data
  • Ability to independently develop processes and deliverables from general direction
  • Highly conceptual thinker that excels at thinking outside-the-box
  • Ability to function in a high volume, multi-project, and sometimes ambiguous environment
  • Excellent organizational and planning skills
  • Ability to identify opportunities for improvement as well as proven success driving change through strategic initiatives
  • Ability to work within teams to accomplish goals
  • PowerPoint presentation development
  • Excellent presentation skills
Specialization:
Actuarial/Statistics

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Jobs and Careers at Tech Mahindra Ltd.
Tech Mahindra Ltd.

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