TECHNICAL TRAINING LEAD – Eastwood | Start ASAP!
Jobs and Careers at Tech Mahindra Ltd.

TECHNICAL TRAINING LEAD – Eastwood | Start ASAP!

Tech Mahindra Ltd.
Local
1 month ago
Local
Jobs and Careers at Tech Mahindra Ltd.
Tech Mahindra Ltd. is hiring a
Posted 1 month ago
Apply before October 13, 2022

Job Description

Responsibilities:

  • Responsible for conducting process training to new hires and evaluate their performance based on their competencies
  • Deliver Product and Process Trainings
  • Take up new hire Training batches
  • Maintain attrition and throughput as per process guidelines
  • Coach and counsel where-ever needed
  • Document Training reports and trackers
  • Conduct Pre & Post assessment to identify any red flags (if any)
  • Provide feedback to specific areas of opportunity
  • Coach associates on DSAT with a clear understanding of process requirement
  • Generate and maintain regular reports
  • Understand process requirement
  • Conduct regular audits to check training effectiveness
  • Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality
  • Act as a focal point for the Knowledge Base Management process within assigned account enforcing best practices
  • Responsible for ITIL processes/responsibilities falling under the training function

Requirements:

  • Preferred: Candidate must possess at least a Bachelor’s/College Degree, any field
  • At least 2 year(s) of working experience in the related field is required for this position
  • Experience in handling a Technical Support, Service Desk and Customer Service training facilitation including pre-process
  • Excellent written and verbal communication skills
  • Must possess good presentation skills
  • Excellent Organizational and planning skills
  • Good understanding of Group Dynamics (diversity)
  • Analytic and Results Oriented
  • Plus: ITIL Foundation or ITIL Certifications
  • Plus: Microsoft Certifications
  • Plus: Experienced in Desktop and Laptop Support Training
  • Plus: Experienced in Network and Mobility Support Training
  • Plus: Experienced in Cloud Computing
Specialization:
Training & Dev.

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Jobs and Careers at Tech Mahindra Ltd.
Tech Mahindra Ltd.

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