Customer Service Representative – Virtual Assistant
Local
1 month ago
Apply before June 12, 2022

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. Communication to customers will be through social media platforms.

Customer Service Representative Responsibilities:

– Maintaining a positive, empathetic and professional attitude toward customers at all times.

– Responding promptly to customer inquiries.

– Acknowledging and resolving customer complaints.

– Knowing our products inside and out so that you can answer questions.

– Processing orders, forms, applications, and requests.

– Keeping records of customer interactions, transactions, comments and complaints.

– Communicating and coordinating with colleagues as necessary.

– Providing feedback on the efficiency of the customer service process.

– Ensure customer satisfaction and provide professional customer support.

– Willing to work of weekends

Work Schedule:

– Monday to Friday (5 days a week), from 3:00PM to 12:00 mid-night

  • Candidate must possess at least Bachelor’s/College Degree in Marketing, Advertising/Media, Linguistics/Languages, Mass Communications or equivalent.
  • At least 1 Year(s) of working experience in the related field is required for this position.
  • Required Skill(s): Ms Office, Customer Support
  • Preferably 1-4 Yrs Experienced Employee specialized in E-commerce or equivalent.

How do you apply?

To learn more and apply, visit us at: https://ph.jora.com/job/Customer-Service-Representative-2cd0fbaa9e71f19f9fe6309e586c6af2?from_url=https%3A%2F%2Fph.jora.com%2Fj%3Fa%3D7d%26l%3D%26p%3D3%26q%3Dvirtual%2Bassistant%26sp%3Dfacet_listed_date%26st%3Ddate%26surl%3D0%26tk%3D7nkObNPwCOGsDd8oZRSE-0ucTcxN60JSGZNcovvWi&sl=&sol_srt=46259f56-8507-4a9b-b2e3-3e99a310865e&sp=serp&sponsored=false&sq=virtual+assistant&sr=22&tk=7nkObNPwCOGsDd8oZRSE-1SzNMx3CqVZYDH7xNc61 or click the Apply Now Button below.

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Tomodachi Group of Companies, Inc.

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