eCommerce Customer Service Representative (work from home)
Local
1 month ago
Apply before June 8, 2022

Apply on this link: https://transbiz.bamboohr.com/jobs/view.php?id=66&source=bamboohr

WHO IS TRANSBIZ

If you consider yourself to be a change-maker, a (soon-to-be) master of your craft & a huge advocate of a teamwork-driven culture, a seat at the TransBiz table is the next career chapter for you. An upgraded one. 

Here’s why. We know that as much as agencies can be a blessing, they can also be a bit of a struggle too. That’s why TransBiz is not a typical marketing agency. It’s a full-service eCommerce growth machine with a focus on the Amazon marketplace and on a mission to create purposeful brands that inspire people around the globe, including you too.

The truth is this – we spend a third of our lives at work. So can it really get any better than feeling inspired & motivated while working every single day? Let’s see. 

WHAT YOU’RE GETTING YOURSELF INTO

If you have the drive and passion in making sure that our customer experience is something they won’t forget and if you hear yourself now saying “bring it on”, just keep reading because it only gets better.

Our team of 53 entrepreneurial-minded people runs business marathons together like a professional sports team. We know that each member has a critical role to play to win the game, therefore, they are ready to help you get up to speed in no time and are ready to extend a helping hand when you need it most.

A ‘no task is a too small attitude’, a top-notch work ethic, and are full of energy, grit, and sincerity.

WHAT’S IN IT FOR YOU

  • Access to training for your specialization and others within the agency, as well as a chance to attend courses to help you grow further.
  • Fully remote and flexible working schedule that doesn’t restrict you to just one location, and you’ll be able to work when you feel the most productive and take a nap when you’re in need of a small boost of energy.
  • Grow to a Sr. eCommerce Customer Service Representative role, if wanted, be one of the leads of the Customer Loyalty team to eventually have your own team to manage. Can’t have you getting stuck with where you are!

HOW YOU WILL SPEND YOUR TIME

  • Handling multiple clients and/or accounts
  • Acting as the primary liaison and support for all customer inquiries.
  • Providing exemplary customer service through chat, email, and phone.
  • Identifying, escalating and ensuring that any customer issues, concerns, questions are resolved quickly and efficiently via phone, chat, and email.
  • Handling product or service problems by clarifying issues, finding the best resolution to solve problems; expediting the correction, and following up to ensure proper resolution and customer satisfaction.
  • Developing and maintaining a thorough knowledge of our client’s product portfolio, memberships, loyalty, rewards, and release calendar.
  • Professionally communicating with customers to help them understand how to use and navigate our client’s websites (sign in, shopping, check out, etc.).
  • Assisting with placement of orders, damage returns, refunds, or exchanges as permitted by policy.
  • Effectively communicating current policies, terms & conditions, and changes as necessary.
  • Continuously evaluating and identifying opportunities to drive process improvement that positively impacts the customer experience.
  • Collaborating with internal teams (Marketing, Creatives, Operations, etc.) to improve the customer experience, and ensure a feedback loop.
  • Additional duties as assigned.

THE PERFECT CANDIDATE FOR THIS POSITION

  • You have a minimum of two (2) years of professional experience in customer service, support, or order management role (preferably eCommerce).
  • You have strong computer skills: MS Word & Excel.
  • You have experience with Gorgias, Shopify, and Amazon Seller Central. 
  • You have a strong customer mindset with a passion for serving customer needs.
  • You consider yourself bright, with excellent interpersonal, verbal & written communication skills.
  • You have the ability to multi-task, prioritize and manage time effectively.
  • You love customers and are passionate about delivering exceptional customer service.
  • You are able to prioritize projects as business needs change.
  • You know how to balance business needs with best-in-class customer service.
  • You consider yourself solution-oriented and can think creatively.
  • You must be willing to work on weekends and on shifting schedules.
  • You are very well-organized 
  • You must resonate with our Vivid Vision 2024.

How do you apply?

To learn more and apply, visit us at link or click the Apply Now Button below.

No Sign up Required :)

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