CUSTOMER SERVICE REPRESENTATIVE • DAYSHIFT • LOCAL ACCOUNT
Jobs and Careers at TRANSEC BPO SOLUTIONS INC.

CUSTOMER SERVICE REPRESENTATIVE • DAYSHIFT • LOCAL ACCOUNT

TRANSEC BPO SOLUTIONS INC.
Local
2 weeks ago
Local
Apply before September 3, 2022

Job Description

WHY JOIN OUR TRANSEC TEAM?

  • Represent one of the top leading brands in PH
  • Great working environment with work-life balance
  • Health card & life insurance coverage
  • Performance reviews & annual increases

JOB OBJECTIVE

Assist customers regarding their general inquiries, orders and follow ups across various communication channels. The position also includes coordination with the in-house team of our client.

ESSENTIAL JOB FUNCTIONS

  • Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow-ups, etc.
  • Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
  • Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
  • Coordinate with several branches and departments to resolve customer concerns and/or requests.
  • Ensure pending concerns are attended to in a timely manner and escalate as needed.

SKILLS & QUALIFICATIONS

  • Must have undergone at least 2nd year of college level.
  • Must have at least 6 months experience in customer service.
  • Basic knowledge in using Microsoft Word and Excel.
  • Good communication skills, both written and oral for both English and Filipino.

Send your updated resume to [email protected]

DISCLAIMER: As much as we would like to get in touch with everyone for showing interest in this job opening, we would only be able to reach out to shortlisted candidates. Thank you.

How do you apply?

To learn more and apply, visit us at link or click the Apply Now Button below.

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