L2 Service Desk Engineer | Escalations | Temporary Work from Home | Taguig
Local
1 month ago
Transnational Diversified Group is hiring a
Posted 1 month ago
Apply before August 3, 2022

Job Description

  • Serving as a leader and technical escalation point of contact for Service Desk Engineers.
  • Providing telephone/e-mail technical troubleshooting support to our entire customer base of about 1,000 small to medium-sized businesses. Our customers require IT support ranging from supplemental support to total IT management.
  • Collaborating with a great team to identify solutions to customer support requests and escalating to more senior team members or external resources as needed.
  • Taking ownership of customer incidents by providing telephone/remote/email support to Dataprise clients.
  • Performing advanced troubleshooting and resolving various technical issues related to computer hardware and software problems.
  • Configuring and troubleshooting issues related to the following technologies (and much more!): Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, VMWare servers, Printers on Terminal/Citrix servers, Printer Servers, Office 365, Mac workstation and network connectivity issues, Exchange Server, and Microsoft Office Applications and the latest versions of the Microsoft Office suite.
  • Following up on open tickets, keeping the clients informed of any updates to their tickets along the way.
  • Keeping client documentation up to date as needed.
  • Recognizing, predicting, and communicating potential issues and possible failure points in client systems and processes.

Minimum Qualifications

  • Good grasp of the English language
  • Hands-on experience providing support over the phone, via e-mail and via remote access for:
    • Windows Server
    • DNS
    • DHCP
    • VPN
    • Office 365
    • Group Policy
    • Folder Permissions
    • Firewalls
    • VMWare servers
    • Printers on Terminal/Citrix servers, Printer Servers
    • Mac workstation and network connectivity issues
    • Exchange Server
    • Microsoft Office Applications and the latest versions of the Microsoft Office Suite
  • Cyber security experience
  • Can work flexible hours and work during weekends and holiday

How do you apply?

To learn more and apply, visit us at: https://ph.jora.com/job/Service-Desk-Engineer-c65df9e5b743832be4fdad0581ec30ca?from_url=https%3A%2F%2Fph.jora.com%2Fj%3Fa%3D7d%26l%3D%26q%3Dcustomer%2Bsupport%2Bwork%2Bfrom%2Bhome%26sp%3Dfacet_quick_apply&sl=&sol_srt=9a3d4920-f678-42d5-9c38-e5d1506ac700&sp=serp&sponsored=false&sq=customer+support+work+from+home&sr=3&tk=b0Az_bxCsaNqXVxymzUb-JhypbKMXoC_DVZ2xStUI or click the Apply Now Button below.

No Sign up Required :)

Transnational Diversified Group

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