1. Provide professional services using ServiceNow; using MS Teams and Jabber as the primary communication tools
2. Advanced IT Technical Support and providing L2.5 level technical support services;
3. Provides customers with professional technical support services, including operating systems, common software, and Office 365.
1. Possess a Bachelor’s degree in Information Technology, Computer Science or related discipline;
2. 2-3 years of experience in Outlook, Active Directory, Win OS, Mac OS, MS SharePoint, OneDrive, Teams and Office 365;
3. Good communication and interpersonal skills, both written and verbal;
4. Requires shifting schedule.
Mandarin and Cantonese language is a plus.