Job Summary:
A Risk & Fraud Analyst within the program specializes in detecting and investigating fraudulent behavior through data analysis. He/she assists the Management Team in performance and root cause analysis, verification and reporting, and preventive planning.
Duties/Responsibilities:
• Verify that performance is achieved without manipulation or fraudulent behavior
• Run daily, weekly, and monthly audits to detect fraud or manipulation
• Investigate all findings and drill down to root causes
• Prepare reports to be submitted to the Management Team and to the appropriate Support departments (Quality, HR, etc.)
• Assist the Management Team in creating action plans to prevent or minimize fraud
• Analyze performance trends to look for patterns and/or discrepancies
• Represent Risk Assessment and Fraud Management Team in HR administrative hearings
• Conduct floor sweeps to ensure compliance with all Company security policies
• Participate in calibrations with the Quality Team to ensure compliance with client standards
• Maintain trackers and databases to ensure that data are available when needed
• Ensure strict compliance with all local labor laws and internal company policies
• Regularly evaluate security procedures and processes and recommend changes as needed
• Conduct weekly/monthly security & compliance floor sweeps
• Collect and compile TL/GM/OM compliance data to be submitted daily and weekly to Management
• Coordinate with the different Support arms (Training, Quality, IT, etc.) for projects or any issues related to the team’s responsibilities
• Tasks that may be assigned by the Management Team
Requirements:
• Must have QA/call auditing experience
• A minimum of two (2) years in college in any course
