Job Description
Essential Duties & Responsibilities:
- Delivers required number of QA monitors on a timely manner
- Generates and trends weekly/monthly QE related reports
- Performs side-by-side sessions and provide real-time feedback
- Participates on team meetings/huddles to share Quality and behavioral tagging trends
- Participates in QA Calibration and maintain variance or lower
- Skilled in pinpointing root cause/s for performance variance
- Willing to support call volume when needed
- Responsible for identifying and collecting best practices and share then with all QA
Education & Experience:
- Candidate must possess at least a Bachelor’s/College Degree in any field
- At least 1 year(s) of working experience in the related field
