Job Description
- Identifying and assessing future and current training needs
- Drawing an overall or individualized training approach
- Deploying a different variety of training methods for specified needs and outcomes
- Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
- Conduct effective induction and orientation sessions
- Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
- Manage training budget
- Provide opportunities for ongoing development
- Resolve any specific problems and tailor training programs as necessary
- Maintain a keen understanding of training trends, developments and best practices
Must Have
- BPO Training and Development experience
- Proven work experience as a training manager
- Track record in designing and executing successful training programs
- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
- Excellent communication and leadership skills
- Ability to plan, multi-task and manage time effectively
- Strong writing and record keeping ability for reports and training manuals
- Ensuring strategic alignment of the training department with business goals
- Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance
- Identifying training needs by consulting with stakeholders and using needs assessments
- Developing and delivering training solutions that meet business needs
- Optimizing training processes for efficiency
- Selecting and managing resources, including working with both internal employees and training vendors to develop and deliver training
- Managing the technologies and technical personnel required to develop, manage and deliver training
Good to have
- A Deep Knowledge of the Business
- Behavioral Skills and Attributes
- Assertive Communication
- Conflict Resolution Mindset
- Self-improvement Mindset
- Good Stress Management/Resilience
- Patience
- Customer Centricity
- Coaching and Mentoring abilities
