Subject Matter Expert for Service Desk Account | QC
Jobs and Careers at Wipro Philippines Inc.

Subject Matter Expert for Service Desk Account | QC

Wipro Philippines Inc.
Local
1 month ago
Local
Jobs and Careers at Wipro Philippines Inc.
Wipro Philippines Inc. is hiring a
Posted 1 month ago
Apply before October 12, 2022

Job Description

JOB DESCRIPTION
– Proficient in English (Read + Write + Speak) and customer centric leadership skills and should have managed the role before
– Very strong in technical knowledge and support the team on the ground.
– Should be very strong with process knowledge.
– Should be strong in people management.
– Strong knowledge on OS related issues and guide customer.
– Strong in analyzing all Microsoft related issues and if required co-ordinate with vendor to resolve the issues.
– Strong in analyzing the H/W related issues.
– Strong knowledge in identifying the root cause of software issues.
– Working experience on ITMS tools (ServiceNow , Remedy etc.)
– Strong Knowledge Mobile device and mobile OS knowledge
– Should be able to identify the process improvements and advise L1 team.
– Interaction with customer for weekly / daily / monthly meetings
– Should take ownership and drive the things until the closure.
– Strong troubleshooting skills all type IT devices related issues
– Strong Knowledge on VPN technology
– Good Knowledge on Remote tools (Bomgar , Team viewer , Remote desktop connection etc.)
– Good knowledge on ITIL process
– Adhering to the customer policies and process
– Should be flexible for shift
– Graduate of Bachelor’s degree, any field

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Jobs and Careers at Wipro Philippines Inc.
Wipro Philippines Inc.

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