Client Support Engineer
Jobs and Careers at ZigZag Philippines

Client Support Engineer

ZigZag Philippines
Local
1 month ago
Local
Jobs and Careers at ZigZag Philippines
ZigZag Philippines is hiring a
Posted 1 month ago
Apply before October 13, 2022

Job Description

We are building a new support team, dedicated to creating an amazing customer experience. As the Client Support Engineer, you will be focused on delivering that amazing experience through technical support. You will enjoy communicating with our customers and helping them to solve technical issues. If you want to help create a customer-centric support team, which prides itself on being the best, then this is the role for you.

Key Responsibilities

  • Own the customer “in-life” journey
  • Lead the resolution of technical issues, providing timely and complete analysis/ triage for the client request and business needs
  • Manage our customers’ expectations and experience in a way that puts the customer needs first
  • Take ownership of customer tickets through to resolution – including troubleshooting, internal communication, and providing mentorship on recommended standard methodologies
  • Build knowledge base materials dedicated towards operational efficiency while also empowering and enabling the greater support community.
  • Work with your team to improve the quality and efficiency of our customer support
  • Report support status and align with the SLA

Required Skills/Experience

  • Customer Centric way of working
  • 2 years of experience in a Technical Support role
  • Proven analysis, troubleshooting, and problem-solving expertise
  • Ability to effectively prioritise and escalate customer issues as the need arises
  • Ability to multi-task and perform effectively under pressure
  • Excellent written and verbal communication skills
  • Comfortable interacting with other departments and management
  • Ability to communicate technical concepts clearly and effectively
  • Previous experience with Salesforce or any ticketing system 
  • Understanding of API platform is an advantage
  • Familiarity with AWS, SQL, MySQL is a plus
  • Familiarity or some experience in both the front-end web tier (JavaScript, HTML, CSS, and cross-browser development) and back-end (Java or Ruby) software development CRM domain knowledge

How do you apply?

To learn more and apply, visit us at link or click the Apply Now Button below.

No Sign up Required :)

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