SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.
As a Collections Analyst, you will be part of the Order to Cash team responsible for contacting the clients (via phone, e-mail or fax) and collect outstanding payments. In addition, you will work closely with the O2C Accountants to handle customer payments, deductions, disputes and escalation to local Finance & Operational teams.
The Collections Analyst will be responsible for completeness, accuracy and timeliness of operations in the collection area.
Contacting customers to collect money based on ageing focused on selected accounts
Maintain customer contact notes and other relevant activity
Maintain accurate records for customer payment status
Perform customer account reconciliations
Review and send periodic Customer Statements
Action Customer Statements feedback together with AR team
Give feedback to AR team on bad debts and debt write-offs
Provide feedback to AR team on payments allocation
Close cooperation with AR team in any other customer related topic
Close cooperation with Credit Management teams on credit limits management
Work with internal stakeholders (Operations, Sales, Local Finance, GBS, Customer Service, etc.) to resolve issues
Work with O2C Supervisor for process improvements initiatives
Escalate issues and disputes as appropriate
Ensure compliance with SGS policies and procedures
Support maintenance and updating of process documentation
Reporting to FSS O2C Supervisor – GBS Manila
Excellent written and oral communication skills, ability to talk and create empathy with the Customer situation, be tactful and diplomatic – required
Confident, outgoing, persistent, assertive in challenging, stressful and potentially confrontational situations – required
Analytical and problem-solving skills – required
Experience (level intermediate) in working with MS office applications (excel, word) – nice to have
English with minimal good reading and speaking skills , business English – required
Experience (intermediate level) in working with MS Office applications (Excel, Word, Power Point) – nice to have
Knowledge of Oracle E Business Suite is nice to have
All your information will be kept confidential according to EEO guidelines.
Bachelor’s Degree in any business course
2 years of working experience in a relevant function – nice to have
Excellent Customer service skills – required