The Credit and Collections Manager is responsible for managing a team of credit analysts and collections specialists to ensure the accurate assessment of creditworthiness timely collection of outstanding payments and the overall financial health of the organization. Provide guidance and support to the team develop credit policies monitor credit limits and implement strategies to optimize cash flow while maintaining positive customer relationships.

Team Management:

• Supervise and provide guidance to a team of credit analysts and collections specialists.
• Set performance targets monitor progress and conduct regular performance evaluations.
• Foster a collaborative and customerfocused team environment.
• Conduct team meetings to communicate goals updates and best practices.

  Credit Assessment:

  • Develop and enforce credit policies and procedures to assess the creditworthiness of new and existing customers.
  • Analyze financial statements credit reports and other relevant information to evaluate credit risk.
  • Set credit limits and terms based on risk assessments and business requirements.
  • Collaborate with sales and customer service teams to resolve creditrelated issues and provide credit recommendations.

    Collections Management:

    • Develop and implement effective collections strategies to ensure the timely collection of outstanding payments.
    • Monitor and analyze aging reports to identify delinquent accounts and prioritize collection efforts.
    • Communicate with customers to resolve payment issues negotiate payment plans and address inquiries or disputes.
    • Coordinate with collection agencies and legal teams for escalated collection cases as necessary.

      Relationship Management:

      • Build and maintain positive relationships with internal stakeholders including sales finance and customer service teams.
      • Liaise with customers to understand their needs address concerns and maintain customer satisfaction.
      • Collaborate with sales teams to identify opportunities for credit risk mitigation and business growth.

        Reporting and Analysis:

        • Prepare regular reports on credit assessments collections performance and key metrics.
        • Conduct data analysis to identify trends patterns and areas for improvement.
        • Present findings and recommendations to senior management.

          Process Improvement:

          • Identify opportunities to streamline credit and collections processes and enhance efficiency.
          • Collaborate with crossfunctional teams to implement process changes and monitor their effectiveness.
          • Develop and maintain standard operating procedures (SOPs) for credit and collections activities.

            Qualifications

            • Bachelors degree in finance accounting or a related field (or equivalent experience).
            • Certified Public Accountant license is a plus.
            • Proven experience in credit analysis and collections with at least 5 years in a leadership or managerial role.
            • Strong knowledge of credit assessment techniques credit risk management and collections strategies.
            • Familiarity with relevant laws regulations and compliance requirements.
            • Excellent communication and negotiation skills.
            • Ability to lead a team drive results and foster a positive work culture.
            • Proficiency in data analysis and reporting tools.
            • Attention to detail and ability to manage multiple priorities effectively.

              Remote Work :

              No