This is a remote position.

Role Name: Virtual Medical Receptionist

Schedule:

• Fulltime 9am to 6pm Tuesday to Sat
  

  Client Timezone: Eastern Time (ET)

  Client Overview
  

  Join a cuttingedge startup medical practice specializing in pain management. This innovative solo practitioner clinic leverages technology to provide exceptional patient care while maintaining a lean efficient operation. As a key member of this forwardthinking team you ll play a crucial role in shaping the patient experience and contributing to the practice s growth and success.

  Job Description
  

  As a Virtual Medical Receptionist you ll be the digital face of a dynamic pain management clinic managing all aspects of patient interaction and appointment scheduling. Working remotely you ll utilize stateoftheart technology to ensure smooth clinic operations and exceptional patient care. This role offers a unique opportunity to be part of an innovative healthcare venture where your skills directly impact patient satisfaction and practice efficiency. You ll have the chance to grow with the practice potentially expanding your role to include medical billing responsibilities in the future.

  Responsibilities

  • Manage a highvolume virtual appointment system ensuring efficient scheduling and minimal wait times
  • Conduct outbound calls to patients for appointment scheduling followups and confirmations
  • Serve as the primary point of contact for patient inquiries providing information about services and addressing concerns
  • Maintain accurate and uptodate patient records in compliance with HIPAA regulations
  • Collaborate closely with the physician to optimize clinic workflow and patient care
  • Assist in implementing and improving virtual front desk operations
  • Potentially expand role to include basic medical billing tasks as the practice grows
    

    Requirements

    • Proven experience in medical reception or related healthcare customer service role
    • Excellent verbal and written communication skills in English
    • Proficiency in using virtual communication tools and medical scheduling software
    • Strong understanding of medical terminology and HIPAA compliance
    • Ability to work independently and efficiently in a remote environment
    • Exceptional organizational and time management skills
    • Adaptability and willingness to learn new technologies and processes
    • Customeroriented mindset with a focus on delivering outstanding patient experiences
    • Reliable highspeed internet connection and a quiet professional home office setup
      

      Proven experience in medical reception or related healthcare customer service role Excellent verbal and written communication skills in English Proficiency in using virtual communication tools and medical scheduling software Strong understanding of medical terminology and HIPAA compliance Ability to work independently and efficiently in a remote environment Exceptional organizational and time management skills Adaptability and willingness to learn new technologies and processes Customer-oriented mindset with a focus on delivering outstanding patient experiences Reliable high-speed internet connection and a quiet, professional home office setup