About The Role

Reach out to customers who have defaulted on loans, credit payments, or bills via phone, email, letters, or in-person visits.
Discuss reasons for non-payment and negotiate repayment plans suitable for the customer’s financial situation.
Adjust loan terms, restructure accounts, or propose settlements where applicable.

Track overdue accounts and maintain detailed records of all interactions and repayment arrangements.
Monitor repayment schedules, progress, and escalation if customers remain delinquent.
Generate reports on collections activity, recovery rates, and account status for management.

Ensure all collection practices comply with local regulations.
Collaborate with legal teams for debt recovery actions, repossession, or court proceedings if necessary.
Review accounts for risk and recommend provisions or write offs for irrecoverable debts.

Provide empathetic and professional service to maintain positive relationships with borrowers while enforcing repayment obligations.
Serve as a liaison between clients, internal teams, and external agencies to resolve disputes and address account issues.

Prepare management information reports to illustrate portfolio performance, recovery trends, and problem accounts.
Analyse borrower data to design collection strategies and optimize recovery efficiency.

Tertiary qualification in Economic, Accounting & Finances, or related field.
Typically, 8-10+ years in banking with at least 7-8 years’ experience in asset quality management such as collection & recovery.
Strong analytical skills.
Understand local regulatory requirements.
Strong negotiation, persuasion and problem-solving skills.
Ability to work under matrix and demanding environment.
Strong communication and interpersonal skills.
Attentive to detail and accuracy.
Good English both speaking and writing.
Computer literacy in MS Word, Excel and Power Point.
We encourage candidates from all backgrounds to apply.