Dispatcher/CSR (Service Titan)

We are seeking a reliable and customer-focused Dispatcher / Customer Service Representative to support service operations for plumbing and HVAC clients. This role plays a key part in coordinating technicians, managing customer communication, and ensuring efficient scheduling through ServiceTitan .

The ideal candidate has experience in dispatching or service coordination, understands trade workflows, and is comfortable working extended shifts in a fast-paced service environment.

Key Responsibilities

Dispatch & Scheduling

• Schedule and dispatch technicians for service calls using ServiceTitan
• Monitor technician schedules, job status, and daily routing
• Adjust schedules in real time based on call volume, emergencies, and availability
• Ensure efficient utilization of technicians and timely service delivery

Customer Service & Communication

• Answer inbound calls and assist customers with scheduling and inquiries
• Provide appointment confirmations, updates, and follow-ups
• Communicate clearly with customers regarding service windows and expectations
• Maintain a professional and friendly tone in all customer interactions

Operations Support

• Enter and update job information accurately in ServiceTitan
• Track job statuses and ensure proper documentation is completed
• Coordinate with field technicians, supervisors, and service managers
• Assist with call tracking, notes, and service records

Qualifications

Required Experience

• Prior experience as a Dispatcher or CSR in a service-based environment
• Hands-on experience with ServiceTitan (highly preferred)
• Availability to work four 10-hour shifts, Saturday through Tuesday

Preferred Experience

• Background or working knowledge in the plumbing and/or HVAC industry
• Experience supporting field service teams or trade-based operations

Requirements

• This is a full time role
• Up to $6/hr
• 100% Remote