1st Party Collections Specialist

Remote Employee BPO has an outstanding opportunity for you!

Role: 1st Party Collections Specialist

Compensation: Competitive Basic Salary

• Bonus: 5,000 Perfect Attendance
• Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable).
• Work Schedule: 5-day work week, Monday to Friday, 8pm to 5am Philippine time

Work Setup: WFO (San Fernando, Pampanga)

Job Duties and Responsibilities

• Minimum of 60 outreaches per day, either by phone or other means
• Negotiate payment in full or secure a payment arrangement.
• Create a sense of urgency on non-paying debtors.
• Work closely with the client support representative to resolve disputes.
• Meet/exceed monthly phone, activity & fee quotas.

Qualifications

• Prior Collections experience.
• Must speak English
• Attention to detail and accuracy
• Ability to multi-task
• Aptitude for technology
• Skilled in negotiations
• Articulate communication skills both verbally and in writing
• Time management and interpersonal skills

Required / Must-have Skills

Collection Experience

Dispute Resolution/Coordination experience

Self-Motivated

• Problem solver
• Quality English-speaking skills.
• Proficiency with the software/tools: Netsuite and Salesforce
• Handles moderate stress well and is not easily overwhelmed.