About The Role

Join Beam, a fast-growing company dedicated to solving the world's toughest social problems through technology and AI. As a Customer Success Manager, you will play a crucial role in ensuring the success of our AI-powered product, Beam Notes, which helps social workers save time and deliver high-quality care. You will build strong relationships with stakeholders, drive adoption of the product, demonstrate its impact, identify expansion opportunities, and act as the voice of the customer. This is a hands-on role that requires excellent relationship-building skills, strong multitasking abilities, and a results-driven mindset.

Establishing and nurturing strong relationships with clients, from frontline teams to senior leadership, to ensure successful adoption and utilization of Beam's software products.
Driving the growth of a portfolio of accounts by identifying and securing expansions, developing proposals, and leading contract negotiations.
Acting as the voice of the customer by sharing feedback that drives product improvement and helps shape the future of Beam's offerings.