Founding Customer Adoption and Support Specialist

Join Beam, a fast-growing company dedicated to solving the world's toughest social problems through technology and AI. As the Founding Customer Adoption and Support Specialist in Australia, you will play a crucial role in empowering human services teams to deliver essential programs and make a positive impact in Australian communities. This high-autonomy, high-impact role involves providing user support, driving adoption and training, acting as the voice of the user, and building the playbook for customer support and adoption in Australia.

• Deliver high-quality user support by responding to queries, troubleshooting issues, and escalating complex bugs.
• Lead onboarding sessions and deliver engaging training to new organizations, focusing on long-term adoption and real usage.
• Act as the voice of the user by working closely with Product, Engineering, and Customer Success to share feedback and insights.