About The Role

Join our expanding global operations as a Technical Support Engineer. In this fast-paced role, you'll provide top-tier technical support to high-value enterprise customers, diagnose and resolve complex product issues, and collaborate with Product and R&D teams. You must have at least 3 years of experience in a technical support role, be located in North America, and have a solid technical aptitude.

Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure.
Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail, and master Autofleet's entire product ecosystem.
Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development.
At least 3 years in technical support engineer or similar technical role
Location (N.A)- must be located in North America
Solid technical aptitude and a passion for learning new technologies, products, and methodologies
Experience with log analysis and error debugging
Ability to multi-task and prioritize effectively while handling urgent issues
Experience with web technologies and scripting languages - nice to have
Strong customer-facing skills
Familiar with GCP, Jira, Intercom, and Notion- an advantage
Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues
Fantastic spoken and written English