About The Role

Join our team as a Senior Customer Success Manager, where you will be a strategic partner to key enterprise clients in the FinTech, Banking, and E-commerce industries. You will lead customer engagements, monitor detection system performance, and work cross-functionally with Product and Engineering teams. This role combines strategic consulting, data-driven decision-making, and hands-on product expertise to deliver measurable impact for our clients.

Act as the primary point of contact and trusted advisor for assigned enterprise customers, ensuring successful onboarding, adoption, and long-term value realization.
Understand client business models, fraud/AML risk exposure, and operational needs to define success criteria and shape tailored solution strategies.
Monitor detection performance metrics, support quarterly business reviews, and proactively identify opportunities for expansion or deeper integration.
Experience working with machine learning-based detection systems and/or rule engines for fraud prevention
Confident in leading customer-facing discussions and executive presentations
Deep understanding of fraud/AML use cases such as transaction fraud, account takeover, promotion abuse, synthetic identity fraud, or mule detection
Strong analytical skills; proficient with SQL, and experience in Python or R for data exploration and investigation
5+ years of experience in fraud strategy, risk analytics, customer success, or fraud operations within fintech, banking, payments, or e-commerce industries
Bachelor’s degree in a technical, analytical, or business-related field; advanced degree a plus
Highly organized with strong project ownership and time management skills; able to manage multiple enterprise accounts simultaneously
Excellent verbal and written communication skills; able to explain technical concepts to both technical and non-technical stakeholders