Onboarding Specialist (Voice Process)

Onboarding Specialist (Philippines Market)

About Dostt

Dostt is a Application / Platform focused on creating meaningful human connections through conversations and emotional support. As we expand our operations in the Philippines, we are looking for passionate and communication-driven professionals to join our team and help onboard, engage, and support our growing community of users.

Role Overview

We are seeking an Onboarding Specialist to support the onboarding, activation, engagement, and retention of Philippines-based users and partners. This is an outbound voice-process role where you will guide new users through the onboarding journey, educate them about the platform, and ensure a smooth and positive experience.

The ideal candidate is an excellent communicator who enjoys speaking with people, building relationships, and driving user activation through consistent follow-ups and engagement.

Key Responsibilities

• Conduct outbound calls to prospective and existing users.
• Guide new users through the onboarding and activation process.
• Assist users in completing profiles, verification requirements, and onboarding steps.
• Educate users about platform features, guidelines, incentives, and opportunities.
• Follow up with users to ensure successful activation and continued engagement.
• Re-engage inactive users and encourage platform participation.
• Address basic user queries and coordinate escalations when required.
• Maintain accurate records of interactions, onboarding status, and follow-up activities.
• Deliver a positive user experience through professional and empathetic communication.
• Stay updated on platform updates, operational processes, and promotional initiatives.

Qualifications

• At least 6 months of experience in any of the following:
• Customer Engagement
• User Onboarding
• Telemarketing
• Outbound Calling
• Customer Success
• Retention
• Voice Process Operations
• Strong spoken and written Filipino/Tagalog & English communication skills.
• Ability to build rapport and communicate confidently over calls.
• Strong persuasion, listening, and objection-handling skills.
• Comfortable working with daily calling targets and follow-up activities.
• Ability to work independently in a remote environment.
• Basic proficiency in Google Workspace, Microsoft Excel, and CRM tools.

Preferred Qualifications

• Experience supporting international users or customers.
• Experience in onboarding, activation, community engagement, or retention programs.
• Familiarity with remote work tools and virtual collaboration.
• Filipino/Tagalog language proficiency is an advantage.

Technical Requirements

• Personal laptop or desktop computer.
• Stable high-speed internet connection.
• Quiet and professional work environment for voice calls.

Work Schedule

• Remote Work Setup
• Philippines Day Shift
• 10:00 AM – 7:00 PM PHT (Monday to Saturday)

What We're Looking For

• Excellent communication and relationship-building skills.
• Strong ownership and accountability.
• Consistent follow-up discipline.
• Positive attitude and willingness to learn.
• Ability to handle conversations professionally and empathetically.
• Reliable attendance and commitment to performance goals.