Onboarding / Security Engineer (WFH)

We are looking for IT professionals to join a dedicated team supporting client transitions and managed services rollouts. This role focuses on onboarding, security tool deployment, environment discovery, and documentation , working closely with internal teams and client stakeholders. The ideal for candidates experienced in MSP environments, security tools, and cloud/endpoint deployments .

Key Responsibilities

• Communicate regularly with clients, onboarding teams, project managers, and internal stakeholders to provide updates and recommendations
• Perform environment discovery and assessments using diagnostic tools; document findings and evaluate security, performance, and overall health
• Support the transition to new managed services plans , ensuring minimal disruption to business operations
• Deploy and configure security and managed services tools , including:
• Endpoint Detection & Response (EDR)
• SOC/SIEM solutions
• Web and DNS protection tools
• Microsoft 365 security tools
• Install and manage solutions such as:
• Backup and monitoring tools
• Microsoft Defender, Azure AD, and email security platforms
• RMM tools (e.g., Datto, Kaseya)
• PSA/helpdesk tools (e.g., ConnectWise)
• Create and update technical documentation , including:
• Workstation build checklists
• Employee onboarding/offboarding processes
• Participate in handoff sessions to ensure service desk readiness and ongoing client support
• Coordinate with vendors and third-party providers to resolve issues and ensure system compatibility
• Manage service and project tickets , ensuring timely updates and resolution
• Collaborate with teams to ensure smooth IT transitions and secure environments
• Strong communication skills (written and verbal)
• Excellent time management and organizational skills
• Ability to multitask in fast-paced environments
• Strong problem-solving mindset and attention to detail
• Team-oriented with the ability to collaborate across functions

Technical Skills

• Strong knowledge of Microsoft 365 services
• Basic to intermediate knowledge of:
• Active Directory & Group Policy
• DNS and networking fundamentals
• Experience with:
• RMM tools (Datto, Kaseya)
• PSA tools (ConnectWise)
• Email security (Microsoft Defender, Mimecast)
• Understanding of endpoint, network, and security technologies

Experience Required

• At least 1 year of experience in an MSP environment
• Hands-on experience deploying:
• EDR, SIEM, MFA, MDM, antivirus, and access control solutions
• Experience with virtualization and cloud platforms :
• VMware, Hyper-V, AWS, or Azure
• Familiarity with:
• Microsoft Defender (email protection)
• RMM tools (Kaseya VSA, Datto RMM)

Nice to Have

• Experience with:
• Dark web monitoring tools
• MFA solutions (Microsoft, DUO)
• Web/DNS protection tools (e.g., Cisco Umbrella)
• EDR solutions (e.g., SentinelOne)
• HMO
• Work From Home (WFH) setup
• Government-mandated benefits
• Opportunity to gain global exposure working with international clients
• Strong focus on career growth and professional development