Sales Manager

Operations Manager for Sales in this role get to

• Strengthen relationships:  Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Impact the bottom line:  Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
• Improve the company:  Make recommendations to enhance processes and boost ease and efficiency.
• Define Sutherland’s reputation:  Oversee and manage performance and service quality to guarantee customer satisfaction.
• Empower the workforce:  Determine training needs to equip staff with fundamental skills and knowledge.
• A Bachelor’s Degree is preferred but not required.
• Three years of operations and management experience.
• Minimum of 2 years of sales experience in a call center setting.
• Inbound/Outbound contact center experience with Sales as primary KPI and productivity.
• Experience in managing people, should not be only cross-functional experience. People management + Sales expertise would be ideal.
• Performance management – how does one derive actions to be taken if a certain KPI is failing
• Analytical ability to read and understand data trends, most importantly the logic on how generic call center metrics arrive.
• Experience in creating/understanding various incentive models, and spiffs run during his/her experience in the previous role.
• Experience in mentoring supervisors, coaches.
• Good understanding of people metrics and if can discuss any of his/her experiences around this
• Experience in client-facing operations.
• Amenable working onsite in Tarlac. 

All your information will be kept confidential according to EEO guidelines.