Customer Service Representative (Logistics) - Taguig

We are hiring for a Customer Service Representative to join a growing Logistics Account in McKinley, BGC Taguig, responsible for assisting customers with shipment-related inquiries, tracking deliveries, resolving issues, and ensuring a smooth and positive customer experience. The role requires strong communication skills and the ability to handle concerns efficiently in a fast-paced environment.

Key Responsibilities

• Handle inbound and outbound calls, emails, or chats related to logistics services
• Provide shipment tracking updates and delivery status information
• Address customer concerns, complaints, and requests in a timely manner
• Coordinate with internal teams (operations, dispatch, warehouse) to resolve issues
• Process orders, update records, and maintain accurate customer information
• Ensure customer satisfaction by delivering professional and courteous service
• Escalate complex issues when necessary
• At least a high school graduate
• Must have at least 6 months of BPO experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in BGC Taguig
• Amenable to work on graveyard shift and shifting schedule
• Can start ASAP
• Virtual Recruitment Process
• Free HMO
• Free Dependents
• Night Differential
• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.