Customer Service Representative (USRN Healthcare) - MOA Pasay

We are seeking Customer Service Representatives for a growing USRN Healthcare account based in MOA Pasay, supporting patients, members, and healthcare providers.

Key Responsibilities

• Handle inbound and outbound calls, emails, or chats related to healthcare services
• Assist patients and members with benefit verification, claims status, billing inquiries, and coverage details
• Provide accurate information regarding healthcare plans, policies, and procedures
• Coordinate with healthcare providers, insurance companies, and internal departments
• Document interactions and maintain updated patient/member records in the system
• Address and resolve customer concerns in a timely and professional manner
• Escalate complex or clinical-related concerns to appropriate teams when necessary
• Must have at least 1 year in Clinical Disability Claims experience, preferably with Short Term/Long Term Disability
• Preferably with hospital bedside experience, handling intensive care
• Amenable to work on graveyard shift and shifting schedule
• Willing to work fully onsite in MOA Pasay with the possibility of shifting to a hybrid work schedule
• Free HMO
• Free Dependents
• Night Differential
• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.