Operations Analyst/Ecommerce Expert

Dynamic Ecommerce Operations & Strategy Virtual Assistant

Role Overview

• We are seeking a strategic, detail-oriented, dynamic operations virtual assistant with a passion for
• problem-solving and a deep understanding of the Shopify ecosystem and e-commerce
• operations. This role is ideal for someone who thrives in a fast-paced environment, is eager to
• align with a mission-driven organization, and is excited about making an impact.

Cultural Fit

We value individuals who embody our company values

● Values

• ○ Craftsmanship: delivering superior quality with meticulous attention to detail.
• ○ Commitment: ensuring excellence in all endeavors.
• ○ Curiosity: pursuing knowledge and innovation to solve problems.
• ○ Cheerfulness: uplifting the team and approaching challenges with positivity.
• ○ Candor: encouraging honesty and proactive communication.
• This role requires a natural collaborator who takes pride in their work, learns quickly, and seeks to
• elevate both personal and team performance.

Key Responsibilities

• ➔ Strategic Operations Management
• ◆ Lead and streamline operations across customer service, fulfillment, marketing, and
• product management.
• ◆ Identify, troubleshoot, and implement technical solutions to optimize workflows and
• performance
• ◆ Adaptable and thinking strategically and also in a detailed-oriented way to know
• how a change in one area of the business affects other areas
• ➔ E-commerce Expertise
• ◆ Leverage deep knowledge of e-commerce software.
• ◆ Ability to quickly learn new e-commerce software and understand how various
• software programs interact.
• ◆ Ability to troubleshoot technical and strategic issues within e-commerce software,
• particularly within Shopify, Etsy, and associated apps, including payment gateways
• like Recharge, email marketing platforms like Klaviyo, social platforms, and affiliate
• program management tools, to enhance business efficiency and drive growth.
• ◆ Create flows, campaigns, and segments. Possess a strong understanding of the
• technicalities of the Klaviyo platform. Analyze email marketing data to continuously
• improve. Collaborate with the creative department to design emails.
• ◆ Continuously evaluate and integrate new tools and best practices to ensure a
• cutting-edge e-commerce presence.
• ◆ Knowledge of Shopify's technical features and coding knowledge is a plus.
• ◆ Collaborate with developer teams; clear communication of technical needs and
• comprehensive understanding are required.

➔ Data Analysis

• ◆ Knowledge of social media native platform features and analytics. Ability to post
• content and manage social media platforms as needed.
• ◆ Experience managing social media shops (e.g., Facebook, Instagram, and TikTok) is a
• plus.
• ◆ Collect and clean operational data to identify trends and patterns.
• ◆ Generate insightful reports to inform decision-making and strategic planning.
• ◆ Utilize data visualization tools to present findings effectively.
• ◆ Evaluate website performance and effectively troubleshoot issues.
• ➔ Customer Experience
• ◆ Utilize platforms like Gorgias to deliver outstanding customer service. Understand
• customer grievances and solve their issues. Have a problem-solving mindset.
• Represent the brand. Experience in customer service to handle a platform like
• Gorgias.
• ◆ Have a strategic mindset to implement customer feedback.
• ◆ Analyze customer feedback and implement improvements that enhance user
• satisfaction.
• ➔ Marketing & Growth
• ◆ Partner with marketing teams to develop targeted campaigns, optimize email flows,
• and create high-performing landing pages.
• ◆ Identify and engage potential influencers and affiliates to expand outreach.
• ➔ Project & Fulfillment Management
• ◆ Oversee end-to-end fulfillment processes, ensuring efficiency, accuracy, and
• alignment with quality standards.
• ◆ Proactively manage inventory and operational workflows to meet customer and
• business needs.
• ➔ Team Development & Collaboration
• ◆ Foster a culture of excellence, curiosity, and cheerfulness within the team.
• ◆ Develop onboarding programs and provide continuous training to ensure team
• members are empowered and aligned with company goals.

Qualifications

• ● Proven track record of at least one year of success in operations or e-commerce
• management.
• ● Exceptional organizational skills with the ability to manage multiple priorities. Strong
• problem-solving abilities with an analytical mindset.
• ● Effective communicator with a passion for fostering collaboration and innovation.
• Commitment to personal and professional growth, embodying the values of craftsmanship
• and candor
• ● Quick learner who is adaptable to new platforms.
• ● Self-starter with strong self-leadership skills.
• ● Expertise in Shopify, Etsy, Gorgias, Klaviyo, Recharge, Rebuy, and their ecosystem, including
• apps for marketing, customer service, and analytics is a plus.