Customer Service Representative (Apparel eCommerce)

Employment Type: Full-Time

Work Hours: 9AM-5PM EST

Job Overview

We are seeking a detail-oriented Customer Service Representative with strong professional writing skills , excellent spoken and written English , and the ability to effectively communicate with customers . This role requires a deep understanding of company policies and the ability to handle customer inquiries regarding online orders, inventory availability, shipping issues, charge disputes, and returns . Occasionally, you will need to place calls to customers to provide resolutions or clarifications.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email and phone
• Address concerns related to online orders , including lost shipments, stock availability, charge issues, and returns
• Understand and apply company policies while assisting customers
• Maintain accurate records of customer interactions and issues
• Coordinate with other teams (inventory, logistics, billing) to resolve customer concerns efficiently
• Provide a positive shopping experience by ensuring courteous and effective communication
• Assist in resolving charge disputes and processing refunds when needed

Qualifications

• Excellent written and verbal English communication skills
• Previous experience in customer service , preferably in an apparel eCommerce setting
• Strong understanding of customer service etiquette , with a professional and empathetic approach
• Ability to comprehend and apply company policies accurately
• Proficiency in email management tools and basic CRM software (experience with Zendesk, eDesk, or similar platforms is a plus)
• Strong organizational and problem-solving skills
• Ability to multi-task and handle customer inquiries with efficiency
• Comfortable making outbound calls to customers when needed