E-commerce Customer Service Representative

We’re looking for a reliable and customer-focused E-Commerce Customer Support Representative to join our growing team.

Job Responsibilities

• Respond to customer inquiries via chat, email, and social media
• Handle order concerns, refunds, returns, and delivery follow-ups
• Assist customers with product information and order tracking
• Coordinate with warehouse and logistics teams to resolve issues
• Maintain accurate records of customer interactions
• Ensure high customer satisfaction and positive buying experiences
• Help monitor reviews and customer feedback across platforms

 

Qualifications

• Previous customer service or e-commerce experience is preferred
• Familiarity with platforms such as Shopee, Lazada, TikTok Shop, Shopify, or similar is a plus
• Strong problem-solving and multitasking abilities
• Detail-oriented and organized
• Ability to work independently and as part of a team
• Basic computer and internet skills required

Nice to Have

• Experience using CRM or helpdesk tools
• Knowledge of online order fulfillment processes
• Social media customer support experience

Salary & Benefits

• Competitive salary
• Performance incentives
• Career growth opportunities