CUSTOMER SERVICE AGENT (LOGISTICS ACCOUNT) (25-30 HEADCOUNT)

WE ARE URGENT HIRING!!!

CUSTOMER SERVICE AGENT (LOGISTICS ACCOUNT) (25-30 HEADCOUNT)

Role Responsibility

1. Answer or receive customer requests via different service channels (calls/chat/hotline/mail/tickets), and provide timely and accurate solutions based on SOP.
2. Resolve cases within the scope of authority or escalate to the appropriate team for unresolved issues.
3. Maintain records of customer interactions, process customer accounts, and file documents.

Requirement

1. Proven customer support or Client Service Representative experience with a customer-first mindset, and strong communication and coordination skills.
2. Proficient in computer operating systems and Office software.
3. English proficiency is preferred.
4. Strong multitasking, prioritization, and time management skills.
5. At least High School or College Level
6. At least 1 year of experience in customer service (BPO experience preferred).

Work Setup

• Willing to work in McKinley, Taguig (office-based), Night Shift, Day Shift, or Mid Shift with flexible scheduling options to accommodate US time zones
• Flexible to work in a shifting schedule, including weekends (Saturday & Sunday) and Holidays
• Can start immediately

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• Subject: Name and Position