Travel Agent - Air Department Specialist

We are looking for a highly experienced Travel Agent to join our Air Department team. The ideal candidate will have extensive hands-on experience with the Amadeus Selling Platform , or strong knowledge of air travel booking systems. This role involves managing flight reservations, issuing tickets, and providing exceptional customer service via email, phone, and Zoom.

Key Responsibilities

• Book and manage flight reservations using Amadeus GDS
• Issue, reissue, and refund airline tickets accurately
• Provide fare quotes and resolve booking issues efficiently
• Communicate professionally with clients via email, phone, and Zoom
• Coordinate with airlines and vendors for schedule changes and special requests
• Maintain accurate records and ensure compliance with travel policies
• Deliver outstanding customer service and personalized travel solutions

Qualifications

• Minimum 3 years of experience in air travel booking, preferably using Amadeus GDS
• Strong understanding of fare construction, ticketing procedures, and airline policies
• Excellent verbal and written communication skills in English
• Proficient in handling client interactions across multiple channels
• Detail-oriented with strong problem-solving abilities
• Ability to work independently and manage multiple bookings simultaneously