Real Estate Collections Agent (RVA)

Job Summary

We are seeking a highly skilled and detail-oriented female Real Estate Collections Agent to join our team. The ideal candidate must have strong communication skills in English , experience using QuickBooks , and the ability to professionally and effectively handle collections calls .

The primary responsibility of this role is to contact customers with outstanding balances, record interactions and outcomes, analyze Accounts Receivable (AR) data in QuickBooks , and take appropriate actions to reduce delinquent accounts .

Key Responsibilities

• Call customers from a provided list to collect overdue payments and update payment statuses .
• Maintain accurate records of all customer interactions, including contact dates and results.
• Analyze Accounts Receivable (AR) data in QuickBooks to identify overdue accounts and prioritize follow-ups.
• Record collection efforts in a spreadsheet as per company training and guidelines.
• Follow up with customers red-flagged for aging outstanding balances and encourage timely payments.
• Refer customers for Stop Service when necessary, following company protocols.
• Work closely with the finance and accounting team to report progress and issues.

Requirements

• Female candidate required for this role.
• Proficiency in QuickBooks (experience in managing AR reports and recording transactions).
• Excellent spoken and written English skills for professional communication.
• Experience in collections, customer service, or accounts receivable is a plus.
• Strong negotiation skills with the ability to handle difficult conversations professionally.
• Detail-oriented and able to accurately document customer interactions .
• Ability to work independently while following company policies and collection guidelines.