Ecommerce Intern

E-Commerce Intern 

We are looking for a motivated, detail-oriented, and tech-savvy  E-Commerce Intern  to join our growing team. This role is ideal for students or fresh graduates who want to gain hands-on experience in e-commerce operations and customer support.

Key Responsibilities

• Assist in responding to customer inquiries via chat, email, and social media platforms
• Support handling of order-related concerns such as returns, refunds, cancellations, and delivery follow-ups
• Help customers with basic product information and order tracking
• Coordinate with warehouse and logistics teams to help resolve order and delivery issues
• Maintain accurate records of customer interactions and transactions
• Monitor customer feedback and reviews across e-commerce platforms
• Perform other administrative and support tasks as needed

•  
•  
•  

• Open to students (internship/OJT) or fresh graduates, preferably in Information Technology, Business, Marketing, or related fields
• Strong interest in e-commerce and online customer support
• Familiarity with platforms like Shopee, Lazada, TikTok Shop, or Shopify is an advantage
• Good written and verbal communication skills
• Willingness to learn, proactive, and detail-oriented
• Basic computer skills and internet navigation required
• Ability to work both independently and in a team

Nice to Have

• Exposure to customer service tools (e.g., CRM or helpdesk platforms)
• Knowledge of order fulfillment and inventory processes
• Experience in social media or online selling platforms

Internship Details

• Allowance (if applicable)
• Hands-on training and mentorship
• Opportunity for full-time employment based on performance
• Friendly and collaborative work environment