AU Loan Processor - Dayshift Remote

Working Hours & Conditions : Australian working hours

OVERVIEW

• We are seeking a highly organised and detail-oriented Offshore Loan Processor with 2–3
• years’ experience to support our Australian mortgage brokerage team.
• This role is responsible for end-to-end loan processing and administration, enabling
• brokers to focus on client relationships, business development, and settlements.
• Working remotely, you will collaborate with brokers, clients, lenders, and third parties to
• ensure efficient, accurate, and compliant loan processing from application through to
• Settlement.

RESPONSIBILITIES

Application & Documentation Management

• Collect, review, and verify all client documentation (income, ID, assets/liabilities, statements)
• Complete loan applications accurately in line with lender requirements
• Follow up on missing documentation
• Prepare submission-ready loan files

Loan Processing & Workflow Coordination

• Manage the loan pipeline from submission through to settlement
• Track application progress, conditions, and deadlines
• Liaise with brokers, lenders, clients, and third parties
• Assist with collation of information from lenders for loan/annual reviews

Compliance & Quality Assurance

• Ensure loan files meet regulatory and lender requirements
• Maintain audit-ready documentation Broker & Client Support
• Provide brokers with timely status updates
• Communicate professionally with clients
• 2–3 years residential mortgage processing experience
• Strong attention to detail and communication skills
• Experience with CRM (Broker Engine and Flex)

Key Attributes

• Proactive, organised, detail-oriented, and client-focused

Success Measures

• Accurate submissions, timely settlements, high client satisfaction