Customer Support Representative (Phone & Chat)

Role: (Remote / Full-Time)

Locations: Philippines

Schedule: US Central Time

• We're looking for a Customer Support Representative to assist customers over phone and live chat.
• You'll help customers navigate our platform, answer questions, resolve issues, and provide a friendly, professional experience with every interaction.
• If you communicate exceptionally well in English, enjoy helping people, and learn new software quickly, we'd like to hear from you.

Responsibilities

• Assist customers through phone and live chat.
• Answer product and account-related questions.
• Guide customers through our platform.
• Learn our software and become proficient in using it.
• Resolve customer concerns or escalate when appropriate.
• Deliver a warm, professional customer experience on every interaction.
• At least 2 years of customer support or customer service experience.
• Experience handling both phone and live chat support.
• Excellent spoken and written English with clear, professional communication skills.
• Strong computer skills and the ability to learn new software quickly.
• Detail-oriented, dependable, and customer-focused.

Nice to Have

• Experience supporting SaaS or software products.
• Experience using CRM or customer support platforms.
• Experience working remotely.
• 100% remote / home-based work
• Monthly salary: 40,000
• Collaborative and supportive team