Voice CSR

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities

• Manage and track pending physician orders and Plan of Care documents to ensure timely completion for billing purposes.
• Contact physician offices to verify receipt of faxed forms and request prompt review, signature, and return of documents.
• Re-fax physician orders when necessary and confirm successful receipt with the provider’s office.
• Verify whether the listed Primary Care Physician (PCP) is still actively managing the patient’s care.
• Contact patients directly to obtain updated PCP information when current physician details are inaccurate or outdated.
• Escalate unresolved PCP verification issues or unreachable patients to the onshore clinical team for follow-up.
• Process incoming faxed physician orders and verbal orders.
• Accurately attach received faxed documents to the correct patient records.
• Maintain accuracy, compliance, and timely follow-up on all physician order documentation to support uninterrupted patient care and billing operations.
• Must have at least 6 months of BPO experience in a Voice / Blended Account
• Healthcare account experience is a PLUS, not required
• Excellent verbal and written English skills
• Organized and keen to details
• Willing to work in Shaw Blvd, Mandaluyong
• Amenable working night shifts

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives