Trainer II (Quezon City) | Onsite

Target Start Date: July 13, 2026

Requirements

• At least 2 years of experience as Healthcare Trainer
• Can start ASAP; Target start date on July 13, 2026
• Willing to work onsite in Vertis North

Responsibilities

• Curriculum Delivery: Facilitate process, product, and communication training for new hire nesting and endorsement classes.
• Performance Tracking: Analyze training metrics and key performance indicators to identify knowledge gaps and formulate action plans.
• Quality Calibration: Collaborate with quality analysts and operations managers to align on account updates and customer satisfaction goals.
• Agent Coaching: Provide one-on-one and group coaching sessions to improve handling times, first-call resolution, and soft skills.
• Administrative Management: Maintain attendance records, training evaluations, and graduation reports.