D365 ERP (FO) Developer

We are seeking an experienced D365 ERP(FO) Developer to design, build, and maintain scalable, high-performance solutions on the Microsoft Dynamics 365 ERP (FO) platform.

Key Responsibilities and Duties (Principal Accountabilities)

PROVIDE DEVELOPMENT AND SUPPORT SERVICES FOR THE MICROSOFT DYNAMICS 365 (D365) ENVIRONMENT

• Design and develop extensions, upgrades, defect fixes, data migrations, and integrations in D365 F&O (HQ), Power Platform, D365 Store Commerce (POS), and SQL Server.
• Manage environments, users, security setup, configuration, and license optimization for D365 F&O and Commerce, ensuring cost efficiency.
• Responsible for build, release, and deployment using Azure DevOps through appropriate release management process
• Provide guidance to functional consultants, BAs,and vendors in creating and implementing functional designs.
• Ensures tight linkage between the Service Level Management process and other related processes
• Continuously ramp up skills in emerging technologies, including Data, AI, and new features in D365 F&O and Power Platform.

CONTINUOUS IMPROVEMENT OF MICROSOFT D365 PLATFORM

• Monitor system performance and identify opportunities to improve system efficiency and stability.
• Handle and resolve Level 3 helpdesk tickets, service requests, and escalations for Dynamics 365.
• Administer configuration changes and perform testing to ensure system stability in production environments.
• Participate in IT and cross-functional meetings to address system issues, enhancements, and training needs.
• Support ongoing improvement initiatives and technology adoption within the Dynamics platform.

PROVIDE QUALITY DELIVERY CUSTOMER SERVICE

• Deliver designs and enhancements with minimal defects.
• Resolve issues within agreed SLAs
• Update stakeholders on status and changes
• Escalate complex or high-severity incidents

WORK HEALTH & SAFETY

• Demonstrate positive safety behaviours by cooperating and adhering to any reasonable safety instruction, policy or procedure
• Complete WHS induction and any prescribed WHS training.
• Prevent situations that may cause harm to you or others
• Identify and report hazards
• Maintain and leave a clean and tidy workplace
• Report any team member, customer, contractor or visitor injuries to your manager

Knowledge, Skills and Experience Required

QUALIFICATIONS

• Bachelor’s degree in computer science, Software Engineering or a related discipline (or equivalent work experience).
• Microsoft certifications (e.g., Finance and Operations Apps Developer Associate) and ITIL are highly desirable.

EXPERIENCE

• Technical Skills
• Minimum 5+ years of development, design & support experience in D365 ERP.
• X++ development: form customization, reports, data migration, integrations, and performance tuning.
• Experience or willingness to self-learn and deliver in Dynamics 365 F&O Store Commerce enhancements using C# and TypeScript.
• Build & deployment using Azure DevOps with Git/TFS and release management.
• Retail experience and Microsoft ecosystem familiarity (Azure, Integration Services, Fabric, AI) are a plus.
• Reasonable product functional knowledge in retail, SCM, finance etc to design solutions.
• Soft Skills
• Strong analytical and problem-solving skills.
• Excellent communication skills to translate business requirements into technical solutions.
• Ability to work both independently and in cross-functional teams.
• Attention to detail and commitment to high-quality deliverables.

ATTRIBUTES

• Knowledge of Retail industry will be a plus
• Knowledge of Power platform and Copilot Studio will be a plus
• Flexible hours as after-hours work may be required in case of priority task or high priority incident