Custodial Accounting Receivables and Collections Specialist

Role Description

Collections Management

• Monitor AR aging reports to identify overdue accounts and take proactive collection actions.
• Communicate professionally with customers via email and phone to request remittances or follow up on delinquent balances.
• Escalate unresolved, high-risk, or long-standing delinquent accounts to upper management or legal counsel when necessary.

Cash Application & Payment Processin g

• Process and apply high-volume incoming payments accurately across ACH, wire, check, etc.
• Interpret and resolve complex remittance formats, including partial payments, short pays, and unapplied cash.
• Ensure all daily financial inflows are reconciled perfectly with bank statements and internal accounting ledgers.

Discrepancy Resolution & Reporting

• Investigate payment discrepancies, trace transactions end-to-end, and identify root causes for deductions or short pays.
• Prepare and submit regular AR aging, unapplied cash, and collection status reports for management.
• Process refunds, credits, and necessary write-offs in compliance with internal financial controls.

Cross-Functional Collaboration

• Partner seamlessly with other teams like CS, EDR, etc. to address and resolve customer billing disputes.
• Support month-end and year-end closing processes, ensuring all documentation is audit-ready.

Required Qualifications

• Experience: 3–5+ years in Accounts Receivable, Credit & Collections, or Cash Application, preferably within high-volume environments.
• Technical Skills:
• Advanced proficiency in MS Excel (Pivot Tables, VLOOKUP, etc.)
• Hands-on experience navigating Enterprise Resource Planning (ERP) systems (e.g., SAP, Oracle, NetSuite, or Sage).
• Core Competencies: Strong root-cause analysis skills, high attention to detail, clear communication, and excellent negotiation abilities.