Service Desk Technician

Administering reliable and responsive service desk support to the Byrnecut Group users and contractors by providing a positive customer experience and maintain a customer-service-oriented attitude

Duties

• Provide user assistance in the operation of installed software
• PC hardware support including builds, troubleshooting and repairs
• Desktop support
• Software and licensing maintenance and audits
• Telephone support including company mobile phones
• Testing and evaluating new technology
• Liaising with vendors, contractors and staff in purchases and operational support matters
• Ad hoc assistance, support and administration including, but not limited to:

E-Mail

Viruses

Backup

• Other tasks as directed

Selection Criteria

• Qualifications: Preferably an IT tertiary level certificate or practical IT industry history equivalent
• Experience: 1 year’s previous experience in a similar role

Skills

• Excellent verbal and written communication
• Organised and able to meet deadlines