IT Support - Level 2

About Us

RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talent in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.

Position Overview

• We're looking for an IT Support Level 2 Specialist to provide technical support, troubleshoot IT issues, and assist users across multiple environments. The ideal candidate has experience with Microsoft technologies, strong problem-solving skills, and a customer-focused approach. This is a remote, project-based role in a fast-paced and collaborative environment.

Responsibilities

• Provide Level 1 and 2 technical support/administration for multiple client environments
• Perform troubleshooting tasks, problem diagnosis, resolution, or escalate further to specialist teams
• Periodic onsite visits to client sites
• Provide continual improvement recommendations
• Maintain accurate records and ensure documentation is up to date
• Assist with senior project work from time to time.

Qualifications

• Minimum of 3 years of experience in Level 2 IT Support or application support , preferably supporting cloud-based SaaS environments.
• Experience in a Managed Service Provider (MSP) environment is highly preferred.

(MSP experience means supporting multiple external clients and handling varied IT environments using structured ticketing and SLA-based support.)

• Experience with some of the following technologies:
• Windows
• Active Directory (AD)
• Microsoft 365 / Office 365
• Azure
• Outlook / Exchange
• Hyper-V
• Intune
• Backup & Disaster Recovery (DR)
• Networking

(Not all are required; training will be provided.)

• Experience using ticketing and monitoring tools.
• Strong troubleshooting and advanced problem-solving skills.
• Excellent communication skills (written and verbal) with strong client-facing experience.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Strong time management and organizational skills.
• Team player with a proactive and flexible attitude.
• Comfortable working in an environment with change and urgency.
• Working knowledge of help desk systems, remote support tools, and IT databases.
• English proficiency is required.
• Must have a reliable remote work setup (laptop/computer and stable internet connection).

Why RecruitGo?

RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.

• Hours of Operation: 5 days per week, 8 hours per day, Mondays through Fridays from 8:00 AM to 5:00 PM PHT
• Salary Package: Php 40,000 with 10% salary increase after 6 months probationary period based on performance.
• Equipments: Candidate own equipment
• Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
• Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
• Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that client expectations are met.