Systems Developer

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

About FWD Life Philippines

FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively.

For more information, please visit fwd.com.ph .

1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital

2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent

This role is responsible for development and implementation of FWD business system that will support different functional areas and BAU processes.

The systems developer conducts systems analysis, technical design, development, testing, implementation and maintenance support. This role will perform full stack development using the relevant technologies available.

• Conducts system analysis and design, process flow modelling (such as Sequence, DFD, Workflow…etc.), and client process re-engineering;
• Recommends solutions or workarounds to customers’ business issues.
• Provide effort estimation.
• Perform full stack systems development and enhancements to support business needs using the appropriate technologies
• Perform unit and integration testing
• Assists in testing and production environment setup.
• Participates in system testing (SIT) and supports user acceptance testing (UAT)
• Provides system solutions where applicable
• Prepare user procedure manual
• Preparation of management reports
• Collaborates with FSA and other technical resources to ensure that the solution is aligned with the requirements.
• Ensure that organization policies, procedures and standards (such as SDLC, Security, Audit guidelines) are met in the delivery of the solutions.
• Assist if production support as needed
• Submissions of “Business as Usual” (BAU) Requests
• Assistance to batch operations
• Systems troubleshooting
• Determine and execute appropriate actions to restore service.
• Verify the resolution is successful.
• Ensure that product delivery incidents are tracked and updated
• Maintain a BAU service requests and incident log for analysis
• May collaborate with different IT functional areas for assessment of product improvements

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