About The Role

Handle day-to-day customer communications via email and Zendesk
Build and maintain strong relationships with B2B clients, understanding their specific logistics needs and providing tailored support
Work closely with internal logistics teams to coordinate and optimize B2B deliveries, ensuring timely and accurate order fulfillment
Proactively identify and resolve B2B client concerns, collaborating with relevant teams to address logistics challenges and maintain high service standards
Collaborate with clients to understand their unique logistics requirements, offering customized solutions to enhance overall satisfaction and meet business objectives
Utilize data and analytics to assess B2B service performance, identify trends, and implement improvements in collaboration with the operations team.
Ensure all B2B shipments adhere to regulatory and compliance standards, handling documentation and customs processes efficiently.
Ensure customer satisfaction and provide professional customer support
Maintain customer records by updating account information
Other ad hoc tasks that would be assigned

Proven work experience in B2B Customer Support or a related field
Working knowledge of Google Mail, Google Calendar and Google Meet is a must
Experience working with Zendesk and Shopify is a huge advantage
Excellent communication and interpersonal skills with a focus on building and maintaining client relationships
Familiarity with B2B logistics and supply chain processes is preferred
Detail-oriented with strong problem-solving abilities
Excellent investigative and inquiry resolution skills
Ability to manage multiple tasks in a fast-paced B2B environment
Excellent verbal and written English communication skills
Self-disciplined and organized; able to consistently produce quality work with limited supervision
Ability to work certain overtime hours, unexpected hours, weekends, and holidays as business needs change
Ability to multitask, prioritize and manage time effectively