About The Role

On behalf of Volkswagen Financial Services AG , we manage a range of customer loyalty and bonus programs and are looking for a dedicated Customer Service Representative (m/f/d) to support our customers via phone and email.

Are you customer-focused, well-organized, and confident using MS Office? Do you enjoy driving new topics forward and interacting with people every day? Then we'd love to hear from you!

Your challenge

Serve as the primary point of contact for customers via phone and email, answering questions about contracts, bonus points, and orders.
Deliver fast, effective, and customer-focused solutions that have a direct impact on customer satisfaction.
Contribute your own ideas and experience to simplify processes and continuously improve efficiency, effectiveness, and service quality.

What you’ll need

Ideally, you have completed a commercial apprenticeship or hold a comparable qualification and have previous experience in customer service or handling customer inquiries.
You are known for your calm, empathetic communication style and your professional approach to customer interactions.
You remain composed under pressure and impress with your positive attitude and solution-oriented mindset.
You work in a structured, organized, and independent manner and communicate confidently.
Professional working proficiency in German, both written and spoken, is required.
You have strong MS Office skills and enjoy working with and maintaining customer and transaction data.

More information

Work-Life Balance

Flexible working time models with full-time or part-time options (20–40 hours per week).
No late-night or overnight shifts.
No Sunday work.
27 vacation days to start, with the opportunity to increase to up to 30 days.

Onboarding & Development

A structured and comprehensive onboarding program.
Extensive training opportunities.
Internal learning, development, and career growth opportunities.

Benefits

Feel-good atmosphere: Free fruit and drinks (coffee and tea), company events (summer parties, team events, etc.)
Benefits: Discount on tickets purchased from our webshop, clearing shifts (assist with entry and then enjoy the concert or festival), and many corporate benefits at discounted rates at various shops.
Mobility and accessibility: Public transport subsidy, partnership with Bike Leasing for discounted bicycle purchases, and a central location with excellent accessibility.
Company culture: Open and agile company culture, flat hierarchies, informal atmosphere, and regular feedback sessions.