Order Fulfillment Specialist

At Fresenius Medical Care , we are the global leader in kidney care, committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality, innovative products, services, and care across the entire healthcare journey. Guided by our vision—“Creating a future worth living. For patients. Worldwide. Every day.”—we work with purpose and compassion, supported by a global team of over 112,000 employees.

Our values guide how we work

• We Care for our patients, each other, and our communities
• We Connect across teams and borders to deliver excellence together
• We Commit to doing things the right way— growing with purpose and leading kidney care with integrity and innovation

Job Description

• Acknowledge and confirm receipt Purchase Orders (POs) sent by customer via centralized email, verify the accuracy of PO’s details, including items and pricing.
• Record PO information in the PO tracker and collaborate with the Credit & Collection team for credit assessment and approval.
• Performs Order Fulfilment tasks for assigned accounts: SO creation and DR creation. Assigned accounts will be a mix of direct and PPT customers.
• Performs inbound and outbound transactions in the system, including material and equipment pull-outs, returns, transfers, re-delivery and other order processing related.
• Coordinates with SCM-Logistics on delivery schedules and ensuring the customer level of satisfaction has met.
• Perform validation of stock returns and prepare the necessary documents and credit memos.
• Executes and transacts other material goods movement, consumption and issuances.
• Executes and transacts the PPT replenishment, returns, consumption and billing processes in a timely and consistent manner.
• Ensures all transactions are done in a timely and correct manner in the system (SAP).
• Works with colleagues and peers within the organization to ensure smooth order processing and provide the best service to customers.
• Participate in PPT reconciliation process as the need arises.
• Assists the O2C Lead in updating O2C KPI's and reports.
• Participates in specialized projects, tasks and assignments related to order processing, as required by the O2C Lead and CE-Head of Sales.
• Supports the O2C Lead and CE-Head of Sales in implementing policies and procedures in the Order Fulfilment operations.

Qualifications

• Candidate must possess at least a Bachelor's Degree, preferably in Business/ Economics/ Supply Chain or equivalent.
• At least 1 year of working experience in Customer Service or Order Processing gained from FMCG, Medical or Pharma industries.
• Self-motivated, with good interpersonal and communication skills.
• Able to work independently or within teams.
• Able to work through consistent demands while continuously exhibiting positive customer service outlook.
• Organized and can multi-task - performs routine transactions while working on priority projects
• Basic MS Excel and SAP skills required, particularly in the SD-MM module/ OTC Processes.