Operations Manager (Kenangan Coffee Philippines)

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1. **Team Management:**

• Supervise and lead a team of store staff, including baristas and cashier personnel.
• Create work schedules, assign tasks, and provide training to new employees.
• Foster a positive and motivated work environment by promoting teamwork and staff development.

1. **Customer Service:**

• Ensure that customers receive outstanding service by maintaining high standards of product quality and presentation.
• Handle customer inquiries, concerns, and complaints promptly and professionally.
• Train and coach staff in providing exceptional customer experiences.

1. **Store Operations:**

• Oversee daily store operations, including opening and closing procedures.
• Manage inventory levels, conduct regular stock checks, and place orders as needed to maintain sufficient stock.
• Monitor and control operational costs to meet budgetary goals.

1. **Sales and Marketing:**

• Set and achieve sales targets and key performance indicators (KPIs).
• Implement sales strategies and promotions to drive revenue growth.
• Participate in local marketing initiatives to attract and retain customers.

1. **Quality Control:**

• Ensure that all products are prepared and served according to Macao Imperial Tea's quality and presentation standards.
• Conduct quality checks on ingredients, equipment, and finished products.

1. **Health and Safety Compliance:**

• Maintain a safe and clean working environment by enforcing hygiene and safety standards.
• Adhere to local health regulations and food safety guidelines.
• Bachelor's degree in business or related field is required.
• Previous supervisory or management experience related in coffee industry.
• Experience in supervising more than 5 stores.
• Excellent interpersonal and communication skills.
• Strong leadership abilities with the capacity to motivate and mentor a team.
• Customer - focused mindset with a commitment to delivering exceptional service.
• Basic math skills and the ability to manage inventory and sales data.
• Knowledge of food safety regulations and health standards.
• Flexibility in working hours, including evenings and weekends.
• Enthusiasm for the Kenangan Coffee and its products.

• Why choose us? 
• We are one of the promising companies in the Philippines with different awards & recognitions. We are offering our employees these perks and benefits as follows: 

• Government Mandated Benefits
• Pay Raise
• 13th Month Pay
• Overtime pay
• Night Differential
• Holiday Pay

• What to do next? 
• For this role, please submit your resume. There would be an initial screening from our Talent Acquisition Team and a final interview with the CEO. 
• Please do take note that we will only reach out to candidate/s who passed our paper screening. 
• Send your application now or refer a candidate to us! Thank you very much!
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