Driver Operations Associate - Onboarding

What You'll Do

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• Callout assigned driver leads to assist and follow-up with the existing driver applications
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• Upsell and highlight the benefits of joining Lalamove as a partner-driver to ensure that the target is consistently met
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• Validate driver applications to determine approval or rejection based on documented processes.
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• Accurately verify submitted documents, and timely recording of findings
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• Adhoc tasks necessary to hit the targets and/or complete the tasks assigned

What We Seek

• A passionate customer service professional who can assist our incoming partner riders with their application process

What You'll Need

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• Bachelor's Degree in any discipline is preferred
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• Excellent data-related skills with knowledge of relevant tools and platforms (mostly in Microsoft Excel & Google Sheet)
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• Strong communication skills, customer service, and attention to details.
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Proficient in Google Workspace (Docs, Sheets, Slides, Forms)

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• Proficient in handling and analyzing data