Customer Service Representative

• Sunday to Thursday: 6:45 AM - 5:30 PM
• Friday: 6:45 AM - 2:30 PM (Summer) / 6:45 AM - 1:30 PM (Winter)

About Us

Join our busy and thriving bagel shop, where we serve delicious, freshly made bagels and provide exceptional customer service. We are looking for a dedicated Customer Service Representative to join our team and help us manage new orders. If you have excellent phone skills, solid computer abilities, and a passion for customer service, this role is perfect for you!

Responsibilities

• Handle incoming orders over the phone in a fast-paced environment.
• Assist customers with order inquiries, menu questions, and product recommendations.
• Process orders accurately using our custom POS system (training provided).
• Manage a basic online phone system for customer interactions.
• Maintain a positive, professional demeanor while interacting with customers to ensure excellent service.
• Ensure customer satisfaction by addressing concerns, issues, and order requests promptly and efficiently.

Requirements

• Excellent phone skills – you must be comfortable speaking with customers and handling a high volume of calls.
• Good computer skills – experience with basic POS systems is a plus (training will be provided).
• Strong communication skills – able to clearly convey information and assist customers effectively.
• Ability to multitask and stay organized in a busy environment.
• Reliable internet connection and quiet workspace for remote work.
• Previous customer service experience preferred but not required.
• Remote work – work from the comfort of your home.
• Training provided on our custom POS system and online phone system.
• If you are passionate about customer service and are looking for a remote opportunity to work with a dynamic team, apply today!