Corporate Travel Consultant (Australian Client/Day Shift)

About Brainbox

Brainbox is different from every other BPO. It’s not just the amazing culture, strong brand, loyal customers, and talented staff - it is deeper than that. The Brainbox core value of ‘Always Be Kind’ is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do aims to provide people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love what they do and become the best versions of themselves.

We are seeking a Corporate Travel Consultant to provide exceptional travel support to corporate clients. In this role, you will manage domestic and international travel bookings, ticketing, invoicing, and customer service while ensuring compliance with client travel policies and industry regulations.

Key Responsibilities

• Manage domestic and international corporate travel bookings from enquiry through to completion.
• Issue, reissue, exchange and refund airline tickets using Sabre.
• Process invoicing, receipting and accounting transactions through Tramada.
• Ensure compliance with client travel policies and service level agreements.
• Interpret and apply airline fare rules accurately.
• Research and provide travel recommendations including flights, accommodation and ancillary services.
• Manage itinerary changes, cancellations and travel disruptions.
• Calculate commissions, mark-ups and travel-related fees accurately.
• Maintain accurate passenger, passport, visa and travel documentation records.
• Resolve ticketing issues, BSP discrepancies, ADM disputes and travel accounting exceptions.
• Escalate operational or technical issues appropriately.
• Maintain strict confidentiality of passenger and payment information.
• Ensure all transactions are completed accurately with no adverse financial impact to the client or employer.
• Remain current with travel industry developments, airline policies, client travel policies and system updates.

Requirements

• Atleast 5 years of travel industry experience .
• Strong knowledge of Sabre GDS
• Experience with Tramada
• Excellent understanding of airline, airport, and city codes.
• Strong knowledge of fare calculations and fare rules.
• Excellent written and spoken English communication skills.
• Strong time management and multitasking abilities.
• Ability to work independently and take ownership of tasks.

Preferred Experience

• Corporate travel consulting experience.
• Knowledge of ticketing processes, BSP procedures, ADM handling, and travel-related accounting.
• Understanding of hotel reservations, travel documentation, and industry regulations.

Perks

• Attractive and competitive salary
• Tenure-based and Performance-based incentives
• Paid time off
• Day shift
• Unlimited cash incentives for hired referrals
• Engagement and Recognition programs
• HMO on day 1
• Work-life balance with a 37.5h week and free weekends
• International career growth and clients
• Opportunities to travel abroad
• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
• Fun and inclusive working environment and great working culture
• Dedicated local support with local Management, HR, onboarding, payroll, and ICT
• Access to unlimited training and micro-competencies to advance your skills

• This role is subject to a number of skills and possible online practical tests.
• This position is an onsite role at our Pampanga office. Candidate must be willing to work on-site.